Admissions Q&A

Q: What is the admission process?

A: We suggest that you visit our admissions webpage for more details. Our admissions secretary, Jillian Johnstone, is happy to answer any questions that you have. To speak to Jillian please call between the hours of 9.00am and 5.00pm, outside these hours the nurse on duty will answer your call.

Healthcare professionals wishing to make a referral may wish to speak to our Consultant or to the Medical Director. Because we are a hospital we prefer to consult with the general practitioner regarding the patient’s medical status. Pre-admission assessments are conducted by our doctors and consultants.

Q: How long will I be at Castle Craig?

A: The first phase of care in the Intensive Treatment Unit (ITU) is normally for a period of four to six weeks, depending on your individual needs. You will be assigned to one of our two primary units, either in the Castle itself, or in Kirkurd, located close by within the grounds of Castle Craig. Those patients requiring detoxification will begin treatment in the Castle. If extended care is required transfer can be made to our secondary care unit in the grounds where treatment lasts on average three months.

Q: How do I arrange payment?

A: Payment arrangements vary with each patient. Our admissions team will be happy to give you advice.

Q: What services are available for family members?

A: We involve family members all the way through treatment, often before admission. We provide therapy conducted by a specialist therapist for the patient and their family/spouse.

We invite family members to visit Castle Craig on Sundays when we hold a family programme with educational lectures, family therapy sessions and self-help meetings such as Al Anon and Families Anonymous.

For many years we have run a successful residential family programme. This programme explores the effects of addiction on the family members and the relationship issues that are common among families and friends of addicts.

Q: Can my family visit or call? Can I receive mail?

A: Visiting hours are usually on Sundays from 1.30pm to 6.00pm, although in exceptional circumstances other arrangements can be made.

Patients may make and receive phone calls from 8.00am to 10.00pm and pay telephones are also available for outgoing calls.  We advise against telephone calls for the first week of treatment to allow patients time to settle into the programme without any outside pressures.

Enquiries can always be made to the nurse on duty or a patient’s therapist.
Patients may also send and receive mail; though for obvious reasons packages must be opened in the presence of a nurse.

Q: What clothes should I bring?

A: We advise you to bring ‘smart casual’, easily maintained clothes for everyday use. You may wish to wear something more formal for such times as Sunday visits. Casual wear and trainers are recommended for use during fitness sessions and sensible footwear is needed for walking in the grounds. Please bring night wear and toiletries for your stay. Towels and bed linen are provided.

Q: Can I smoke?

A: We provide sheltered smoking areas outside the main buildings. In common with all indoor public places and hospitals Castle Craig is smoke free. We offer smoking cessation therapy to those who wish to stop smoking. The use of e – cigarettes (“vapes”) is absolutely not permitted, as it is dangerous and is an explosion and fire hazard.

Q: What happens at the end of my treatment ?

A: Castle Craig thoroughly prepares patients before departure and a personalised continuing care plan is developed by the focal therapist in conjunction with the medical and therapeutic team. We advise our patients on any professional follow-up that is needed, including our own aftercare groups which take place weekly at various venues in Scotland and the Netherlands. We hold regular reunions at Castle Craig for all our former patients.

Our doctors ensure that your G.P. and other relevant professionals already involved in your care receive discharge communication so that ongoing follow-up can be provided.

Before departure, we provide patients with information about their local Alcoholics Anonymous or Narcotics Anonymous groups. There is strong evidence that continued involvement in these groups improves your chances of continuing recovery.