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Coronavirus (COVID-19) Safety Response

Castle Craig is open and Covid-free and we continue to offer our much needed residential addiction treatment for patients during the Coronavirus pandemic. Travel to Scotland from the rest of the UK and all European countries is allowed for healthcare purposes. These are difficult times and we want to reassure our patients, their families and people who desperately need treatment for alcohol and drug addiction, that we are committed to providing the safest environment for recovery possible. We have taken special measures to ensure that our clinic operates safely and some complementary therapies have been paused.   Information on Actions…

Castle Craig Rated ‘Exceptional’ in Latest HIS Inspection

Castle Craig had an inspection from our regulators Healthcare Improvement Scotland (HIS) recently and today we have received the official report.  They found our infection prevention and control policies and procedures, were excellent and comprehensive. They commented on the thorough Covid-19 risk assessments which had been carried out and the effective processes we had in place to minimise the risk of Covid-19 transmission.   The inspectors commented on the positive attitude and evident teamwork of all the staff that they spoke to, and also the supportive and appreciate attitude of the patients. HIS uses the ratings ‘Exceptional’, ‘Good’, ‘Satisfactory’ or ‘Unsatisfactory’…

BUPA: How to pay for private rehab with BUPA Insurance

Bupa has a comprehensive mental health insurance coverage policy. They cover a variety of illnesses including addiction to alcohol and drugs and can fund treatment at a residential rehab clinic depending on the individual’s coverage policy. Castle Craig is a Bupa-accredited provider of residential addiction treatment. We have received their Covid-19 Safety badge that demonstrates our dedication to Covid-19 safety standards in relation to testing, infection control and use of PPE. View our Bupa page here.  Insurance through Bupa for residential rehab treatment programmes usually covers detoxification, medical and psychiatric assessments, therapy, room and board costs, fitness and continuing care….

How are we performing? Recent patient satisfaction levels

We regularly run audits on patient satisfaction levels to make sure we are listening and responding to what our patients are saying. Recent surveys taken in July and September found the following: Our patients describe our staff as ‘very kind’, ‘supportive’, ‘diligent’, ‘fantastic’, ‘absolute treasures’, ‘rays of sunshine’ and ‘efficient’. Every category rated 100% Good, Very Good or Excellent, with particular praise for nursing care, individual therapist care and staff support. Ratings increased to Very Good or Excellent for ‘Catering’ (88%), ‘Accommodation’ (89%), for ‘Fitness’ (89%). New fields for ‘Use of ICT’ and ‘Hygiene, Health & Safety and Infection Control’…