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How are we performing? Recent patient satisfaction levels

We regularly run audits on patient satisfaction levels to make sure we are listening and responding to what our patients are saying. Recent surveys taken in July and September found the following: Our patients describe our staff as ‘very kind’, ‘supportive’, ‘diligent’, ‘fantastic’, ‘absolute treasures’, ‘rays of sunshine’ and ‘efficient’. Every category rated 100% Good, Very Good or Excellent, with particular praise for nursing care, individual therapist care and staff support. Ratings increased to Very Good or Excellent for ‘Catering’ (88%), ‘Accommodation’ (89%), for ‘Fitness’ (89%). New fields for ‘Use of ICT’ and ‘Hygiene, Health & Safety and Infection Control’…