A Guide to the Castle Craig Admissions Process
Quick and Easy Admissions
Taking the First Step
At Castle Craig we aim to make our admissions process as seamless as possible. We know that picking up the phone and asking for help is difficult, many people call us in an emotional state, and over the last 37 years our admissions team has worked hard to help them get the treatment they need without judgment and with compassion.
Rehab Admissions Criteria
Castle Craig offers treatment to those with substance dependency and those who have behavioural addictions and need inpatient treatment. We are licensed to treat adults aged 16 and over.
Fast Admission to Rehab
Our team of Admissions Officers and Nurses, are ready to process urgent admissions to help you access addiction rehab as quickly and safely as possible, once the necessary assessments are made and the paperwork is processed.
For more details please read our Admissions FAQs.
Phone Our Admissions Team Today
Picking up the phone and asking for help can feel daunting, but our team is here to assist you with compassion and without judgment.
Admissions Process for Private Rehab Patients
Private rehabs usually have a structured admissions process involving pre-admission screening, consultations and paperwork checks. This allows us to make sure we offer the right treatment for detoxification and therapy and allows us to create a personalised addiction treatment plan.
Step 1
Whether you’re seeking help for yourself or a loved one, the process always begins with our team getting an understanding of your situation. This is typically done over the phone, where we’ll provide a free screening to assess your circumstances and individual needs. We can also answer any queries you might have about coming to Castle Craig’s residential rehab centre.
How to Contact Castle Craig
- Call us on 01721 546 263
- Submit an online form explaining your situation and our team will get back in touch to assist you.
- Request a free assessment using our online form.
- Talk to us on LiveChat
- Send an email to info@castlehealth.eu
Step 2
If you feel like Castle Craig is the place where you would like to start your recovery, then the next step is an alcohol and drug addiction screening assessment by phone.
The initial assessment typically lasts around 30 minutes and gives you the opportunity to share your experiences with alcohol and drugs and your mental health in more detail and answer some important questions. This stage helps us to understand your rehab requirements, and our therapeutic and clinical team will then use this to begin to form a personalised treatment plan. Book your free assessment here.
Step 3
Many patients are in a vulnerable state when they first arrive for inpatient treatment. To deliver safe and effective care that prioritises your well-being, we must get a full picture of your physical and emotional health profile. We request contact details for your GP and ask to see a copy of your patient records. This is standard practice when referring between healthcare professionals and facilities in the UK, allowing us to build the best possible picture of your state of health.
Our admissions team will guide you through this process, and we typically find that it is possible to obtain the information we need within 24 hours of asking your GP.
How to Get a Fast Admission to Rehab
We can perform a rapid admission if we receive your medical information and signed admissions paperwork quickly. To ensure a smooth admission process, please download the NHS app and access your medical records prior to calling. If you have any problems with the app, please let our admissions team know and they will be happy to assist you.
Step 4
Following the medical information, we will move as quickly as possible to book your admission. Our team will be with you to assist with dates, transport and payment and we will send the below documents to help you prepare:
- List of items to bring/ not to bring.
- Rules and regulations
- Terms and conditions
On arrival at Castle Craig you will receive a warm welcome and our team will be with you to answer your questions and put you at your ease.
Castle Craig is a confidential rehab. Our commitment to your privacy and well-being is paramount. Should there be a need for further clarification, our Consultant Psychiatrist may reach out via phone or email, always ensuring your information is held in the utmost confidence
Funding Options for UK & International Patients
Castle Craig is committed to providing the highest quality addiction treatment to our patients. Treatment must be self-funded by the patient, covered by a health insurance policy for addiction treatment or funded by the NHS or CGL (Change Grow Live).
In support of veterans, active military personnel and their families, Castle Craig is proud to be a core provider for TRICARE and ISOS. For patients travelling from abroad, you may be reimbursed for treatment costs by the funding authority in your home country.
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Self Funding
One of the main advantages of self-funding rehab is immediate access to treatment without the delays sometimes associated with insurance or NHS waiting lists. This means patients can start their recovery journey as soon as they’ve completed the admissions process.
Additionally, self-funding ensures you are not limited by insurance coverage constraints, allowing you to complete your treatment without interruptions.
At Castle Craig we also provide a range of additional therapies and treatments, which self-funding patients can fully access, tailoring their treatment plan to their specific needs and enhancing the effectiveness of the treatment.
All self-funding patients receive 24 weeks of aftercare.
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Medical Insurance
Addiction treatment at Castle Craig is covered by major private healthcare insurance in the UK, Europe, and globally.
Admission via private medical insurance can be arranged very quickly, normally within 48 hours, provided we have availability and all the relevant information.
Insurers include BUPA, AXA, Healix, Henner, Vitality and Cigna amongst others.
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NHS Admissions
In some cases, the NHS may fund your treatment at Castle Craig, although the process can be lengthy and not always successful. Learn more about the steps here.
Find out more about our treatment process.
Frequently Asked Questions
How Long Does Admission Take?
We can have patients admitted within 24 hours in urgent cases, please raise this with our staff when you speak to them.
Who Will I Speak to When I Call?
When you call you will reach our Help Centre team who will give you all the information you need to help you decide whether to choose treatment at Castle Craig. Once you have decided that you would like to have a free screening assessment you will be put in touch with our admissions case managers who will guide you through the admissions process.
How Long Is the Rehab Programme?
Residential rehab treatment starts at four weeks and can go up to 12+ weeks. Research shows us that the longer you stay in rehab and are part of the residential therapy programme, the higher the likelihood of continued abstinence and stable recovery.
What Happens at the End of My Treatment?
Castle Craig thoroughly prepares patients before departure by creating a personalised continuing care plan which is formulated following discussions with the medical and therapeutic team. We offer an online continuing care programme which runs for 24 weeks after leaving treatment, in order to ensure a smooth transition back into your everyday life. Patients leaving treatment automatically join our Recovery Club where they can stay connected via our annual reunion, events, online workshops and recovery newsletters.
Will I be able to use my phone while I’m in treatment?
At Castle Craig, we limit the use of mobile phones and tablets. There are multiple reasons why distance from smartphones helps our patients to immerse themselves in their recovery:
Cutting back on smartphone use can help improve your self-discipline and willpower, making it easier to resist other addictive behaviours and assisting you in the treatment process.
Smartphones overstimulate the brain with constant notifications, raising stress and anxiety. Restricting usage helps create a calmer, focused environment more conducive to healing and long-term recovery.
Taking a break from smartphones encourages time in nature, exercise, and real social connections, which naturally boost oxytocin, serotonin, and endorphins – key chemicals that support mental health and emotional resilience.
Smartphones provide “quick dopamine” through instant gratification, which disrupts the brain’s natural reward system. Overuse leads to low mood, inattention, and depression, undermining recovery efforts that rely on building natural dopamine through effort-based activities.
There is some flexibility on our phone policy depending on individual circumstances. If you have any questions about this, please contact the help centre.
Request a Callback
- Please note that this form helps us assess your needs but does not oblige you to treatment.
- All information will be treated as strictly confidential and will be sent and stored securely.
- You need only complete as much as you can or feel able. Once you are satisfied please click the submit button and we will respond to your submission as quickly as possible.
Get Help Today
Castle Craig’s team of expert and compassionate advisors are here to help you, submit the form below and our team will be in touch shortly to discuss your concerns with you.