Self-pay options, Private medical insurance

FAQs | UK Admissions | International | Apply for Admission

Since 1988 we have been committed to providing the highest quality alcohol and drug rehab treatment at the most affordable price; this commitment ensures that you or your loved ones can afford the treatment programme that you need. 

You can pay for treatment at Castle Craig privately, or through medical insurance, and some patients receive funding through their national health insurer – in the United Kingdom this is the NHS or the local authority.

 I am here for Alcohol | Drugs | Other addiction

Value for our Patients

We care about our patients and we know that they may view the cost of rehab treatment as a financial burden. This is why we aim to keep our prices as low as possible while maintaining the high quality of Consultant Psychiatrist-led, private hospital-grade treatment we offer.

Making that First Call

It takes courage to pick up the phone and make that first attempt at finding help, and arranging an inpatient clinic admission may seem like a daunting process.

Fortunately, we have a team of experienced admissions staff who want to make the process as easy as possible for you.

They are ready to talk to you about what problems you or your loved ones are facing and answer any questions you have on treatment options and funding methods.

Private Admissions and Costs

If you want access to our medical alcohol and drug detox treatment and addiction therapy programme as quickly as possible we recommend that you join treatment as a privately paying patient. This will mean that you fund treatment yourself.

It means that we can arrange to bring you into treatment as quickly as possible – often within 24 hours. Sometimes the window of opportunity to get someone who is addicted to drugs or alcohol into treatment is very narrow, we understand this and our admissions team work their hardest to ensure a seamless and rapid admission.

At no point are you obliged to come to us for treatment and you can change your mind or delay your admission at any point. 

Actions for admission as a private patient

  • Call our Admissions Department who will ask some questions about the history of the addiction problem and guide you through the pre-admission assessment process. They can also offer advice on the different payment options.
  • A private admission can be arranged within 24 hours if needed and providing we have the following information:
    • A letter from your GP with some relevant medical history.  This ensures that admission is safe and suitable.
    • If, for a sensitive reason, you cannot involve your GP then please call us and we will see what other resources we can use.  In all cases, we require some form of medical information.
  • We will guide you through the next steps by sending you our pre-admissions information pack and discussing your transport arrangements.

Before you arrive

We normally send a standard letter to your GP informing them of your request for treatment and our Consultant Psychiatrist or another clinician may follow up by phone for relevant medical information if your case is complex. 

 If you need any further information our admissions staff will be more than happy to assist or you can look at our Frequently Asked Questions page.

Private Health Insurance

Our personalised, intensive treatment programme is covered by major private healthcare providers in the UK and abroad, such as BUPA, Axa Health, GeoBlue, Allianz, Aetna, Aviva, Cigna, Coventry Health Care, JSIS (Joint Sickness Insurance Scheme of the European Union), HEALIX, Henner, Tricare and others.

Using health insurance to pay for rehab

Admission through private medical insurance can be arranged very quickly, normally within 48 hours, providing we have all relevant information. See private health insurance admissions.

Actions for admission as a private patient with Private Medical Insurance

    • Call our Admissions Department who will ask some questions about the history of your addiction and advise you on how to approach your medical insurer to find out if our treatment will be covered.
    • Call your insurance provider to find out the length and type of cover for residential rehab with your individual policy.
    • Request a referral to Castle Craig from your GP and send our admissions staff your insurance number.
    • We will liaise with your insurance provider and arrange for admission.

If your case is complex our Consultant Psychiatrist may want to discuss your admission with your GP. Getting more information about your medical history helps us to design the most appropriate personalised treatment programme to suit your needs.

What happens next?

Once we receive confirmation from your insurance provider our clinicians will carry out a pre-admission assessment. We can arrange this before we receive the doctor’s letter, to ensure the fastest service possible. Before you arrive for treatment we will send you an admission information pack with details of what to expect when you arrive here and we will be happy to answer any further questions you might have over the phone or by email. We are often able to offer immediate 24-hour admission in an emergency.

Payment process

The level of cover provided by medical insurers varies depending on the insurer and the package you have. Sometime insurers might initially only pre-authorise some of the recommended treatment period e.g. 1 week of 4 weeks treatment. If this is the case we will ask you to pay privately for the remaining weeks of your treatment programme prior to starting your treatment with us.  Once your insurer authorises additional weeks to your treatment programme, our Finance Department will refund you the privately paid costs for each week approved by the insurance company. Our Admissions and Finance teams are on hand to advise patients with insurance authorisation applications.

How to get NHS Funding for Rehab

Getting government funding for rehab (residential addiction treatment) is very difficult — but with persistence, and over time, it is possible. The purpose of this web page is to provide addicted people, as well as their friends and families, guidance on how to apply for NHS and/or local authority funding for residential rehab in a private clinic like Castle Craig Hospital.

The Steps

  1. Understanding Your Rights and How the System Works
  2. Keep Good Records
  3. Get Referred into the System
  4. Respect the KeyWorker and Follow their Recommendations
  5. Show Commitment Over a Long Period
  6. Eventual Assessment for Residential Rehab

For a detailed look at NHS funding please click here.

Rehab Treatment Costs

The cost of rehab may vary depending on what stage of treatment you enter and what kind of accommodation you choose. We have different packages available depending on whether you have an executive room, a private room or a twin room. Costs include your full personalised treatment programme, full board (accommodation and meals) and use of our facilities, complementary therapies on offer and fitness. Call our admissions team for more information about what we include in our price of rehab treatment.

Affordability of Treatment

Castle Craig is a social enterprise that strives to serve the patients, families and clinicians who use and need our addiction treatment services. We aim to keep the price of treatment as affordable as possible and to help people who are struggling to afford the cost of residential addiction treatment.  This means that what we charge for treatment is often lower than at other treatment centres. However, we will always provide the highest quality of treatment led by an expert team of Consultant Psychiatrists, highly qualified nurses, specialist therapists, fitness staff, catering team, and administrative and other staff. The comfort and of safety for our clients is of the utmost importance to us. For full information about the cost of treatment at Castle Craig, please contact us by telephone or email.

What if I can’t afford residential treatment?

For patients or families who struggle to afford residential rehabilitation, we are able to discuss alternative and more affordable treatment options and to give advice on funding options such as cross-border healthcare and funding via statutory services (NHS and social services). For more information please contact us by phone or email.

Length of Stay

Your recommended length of stay will be recommended upon your assessment. Patient choice and circumstances are also factors in determining the length of stay at Castle Craig. Our Foundation Programme lasts from 4 to 6 weeks, and our Advanced Programme starts from 4 weeks.

Contact Us to Discuss Treatment Costs and Options

We know that admitting you need help is the biggest step, but reaching out for help is also the first step you can take on the road to recovery. Our dedicated admissions staff are waiting to help you or your loved one find their way into recovery from addiction.

You can contact Castle Craig by telephone or email at any time of the day or night.

Get in touch today

To find out how we can help you, please telephone Castle Craig on our 24-Hour Helpline: 0808 271 7500. or click here to arrange a free addiction assessment or here for more information.

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