Clinical Governance & Quality Assurance


In line with clinical governance objectives Castle Craig is committed to:

  • Putting patients first
  • Providing evidence based treatment
  • Maintaining high standards of clinical care
  • The safety of patients and staff
  • Continuous improvement and promotion of clinical excellence
  • Clinical audit

Clinical protocols and procedures govern our medical and clinical practice and these protocols and procedures are regularly reviewed.

Castle Craig Certificate of Registration ISO 9001:2015

Castle Craig Certificate of Registration ISO 9001:2015


Castle Craig TriCare Certification


Castle Craig ISCAS Certificate


Castle Craig: Health Care Improvement Scotland: Certificate of Registration


Castle Craig: NCC Group: Cyber Essentials Certification


ISO 9001:2015 Quality Assurance

For many years Castle Craig has had the Intertek ISO 9001:2015 quality assurance system in place, and in September 2018 the hospital successfully transitioned and was recertified according to the 2015 framework. ISO 9001:2015 is an internationally-recognised accreditation for quality management and the world’s most established quality framework. It covers our medical, nursing and administrative procedures, including management, training and supervision of staff, which are regularly updated in line with best practice and are subject to regular audit. In this way we are continually improving our operations and management procedures.

The ISO 9001:2015 certificate demonstrates that Castle Craig:

  • Fulfills service users’ quality requirements
  • Follows applicable regulatory requirements
  • Enhances patient satisfaction
  • Achieves continual performance improvement in pursuit of these objectives.

Healthcare Improvement Scotland

Castle Craig is registered with Healthcare Improvement Scotland (formerly the Care Commission), the Scottish public regulator of health. You can read about our excellent inspection results on their website, or read summary blog articles on our blog.

Castle Craig: Health Care Improvement Scotland: Certificate of Registration

Risk Management

Castle Craig Hospital has a risk management strategy and all clinical staff are fully trained in clinical risk management which is seen as an integral part of clinical governance.

Our Clinical Governance Committee, which includes two external consultants, and our Health & Safety Committee regularly monitor critical incidents, accidents and significant events.

Staff Training

The hospital has a long tradition of strong investment in training of staff and a strategic training policy promotes training and continuous professional development for all staff including our therapists.

All new staff receive extensive induction training to ensure that they are fully orientated to the work environment.

Castle Craig is a member of the Independent Healthcare Providers Network (formerly the Scottish Independent Hospital Association (SIHA)) and so remains aware of new legislation that can impact on practice.

Castle Craig Certificate of Registration ISO 9001:2015

Castle Craig Certificate of Registration ISO 9001:2015

NCC Cyber Essentials

In 2018 Castle Craig Hospital was proud to achieve NCC Cyber Essentials certification, confirming that our Information & Communication Technology defences have been assessed and are fully compliant with data confidentiality requirements.

Castle Craig: NCC Group: Cyber Essentials Certification

Inspection Reports

Castle Craig has consistently achieved outstanding inspection results. The latest inspection was carried in August 2017 by Healthcare Improvement Scotland (HIS), this unannounced inspection awarded Castle Craig the grades of ‘Excellent‘ for one category and ‘Very Good‘ for 4 categories. Find out more about this achievement via our blog.

Similarly, the HIS conducted unannounced inspections in September 2015 and December 2013, both with fantastic results.

In 2008 the Care Commission awarded Castle Craig Hospital the grade of ‘Very Good’ to all evaluative categories. You can read the full report below:

Care Commission Inspection Report 2008

You may also read our previous inspection report as presented below. It must be noted that at the time of publication Castle Craig was still registered as a Care Home, and has since been granted registration as a Private Hospital.

Care Commission Inspection Report 2004

Castle Craig’s Extended Care Unit was registered as an Independent Hospital to provide ongoing treatment for people with drug and alcohol dependence. The objective of the unit was to offer in-patient treatment which incorporates an intensive psychologically oriented approach assisting patients who have completed a period of first-stage intesive in-patient treatment, to consolidate the gains of this treatment and maintain abstinence from alcohol and drugs. The full inspection report is presented below:

Extended Care Unit Care Commission Inspection Report 2004